It’s not uncommon for emergency dispatchers in the US to need an intercom.
And while the frequency and frequency range of the emergency call can vary, the type of emergency call also varies.
Some calls are more urgent, like a fire or a threat of a plane crash, and others are less urgent, such as the emergency of an electrical or mechanical problem.
Emergency dispatcher Bryan Toms of the Dallas Police Department tells WFAA the phone will go dark for about 10 seconds during an emergency.
“The last thing you want is the emergency dispater to be having to go to a different phone to make sure they’re OK, or that they have all their calls answered,” he said.
Toms said the call is an important tool to help get the public informed about the scope of an emergency situation.
“When we have an emergency and the dispatcher is unable to get in, we’re in danger of having a lot of people not understanding what’s going on,” Toms explained.
Tomes said emergency dispats can use a digital signal to tell the public that a call is urgent and should be answered immediately.
He said the message should go out that “the 911 system is down and the emergency operator is being unable to connect you with a number of 911 numbers.”
But Toms stressed the public is not supposed to get a hold of the phone and that the dispatch center does not give out numbers for the public to call.
“We want to make it very clear that if you are not at home, please stay home,” Tomes told WFaa.
“And when you call 911, please make sure you are at home.
That’s the last thing we want to do is to get out and be distracted by a 911 call.”